We aim to provide enjoyable content. If, in any case, you have a complaint, please let us know. All Complaints will be reviewed and resolved within 7 business days.
At PEP Connections, we are committed to providing a platform that respects legal standards and promotes a safe, positive environment for all our users. We understand that there may be instances where content may violate these standards, and in such cases, we encourage our users to bring this to our attention by contacting us and reporting the content.
This Complaints Policy outlines our process for reporting, reviewing, and resolving these instances.
Reporting Violations
Users are permitted to report any content that they believe may be illegal or that otherwise violates our standards. To report such content, email us directly at peplove at peplove dot com. Please include as many details as possible to help us understand and locate the issue.
Review and Resolution Process
Upon receiving a complaint, we will acknowledge receipt of the complaint and all complaints will be resolved within 7 business days.
Our team will assess the reported content to determine if it violates our Standards (T&C). This review process involves:
- Examining the content in question.
- Evaluating it against our Standards and legal requirements.
- Consulting with relevant parties, if necessary.
- Making a decision about the appropriate next steps. Please note that the exact process may vary depending on the nature of the complaint.
Appeals Process
If you disagree with the outcome of a complaint review, you may submit an appeal by emailing us at peplove at peplove dot com. Our appeals team will re-examine the content reported and the initial decision. We will then provide a final decision within 7 days of the appeal.
Outcomes of Investigations
The potential outcomes of our investigations or reviews can range from no action, if the content is determined to meet our Standards, to content removal and account termination in serious violations. Please note that legal action may be pursued for violations that involve illegal activity.
We assure all users that each complaint is taken seriously and thoroughly reviewed to ensure fairness and compliance with our Standards. We appreciate your understanding and cooperation in maintaining a safe and enjoyable platform for everyone.